FAQ
Orders
You will be able to enter your discount code after you click 'Checkout'.
On mobile:
- Click 'Show Order Summary' and enter the discount code in the box and click 'Apply'.
On desktop:
You can enter your discount code on the right side of the checkout page. Enter the discount code in the box and click 'Apply'.
Sales, promotions and discount codes are valid for a limited time only. Discounts codes are not combinable with any other offer or promotion, including but not limited to any items already discounted such as sale items. Promo code expires on the date indicated in the promotional offer.
Once a promotion has finished unfortunately we are unable to give this offer to someone requesting after the cut-off date.
If you missed out on a promotion because you overlooked the terms and conditions, we must clarify that we cannot be held responsible for this oversight. Customers should ensure they fully understand the offer before purchasing to ensure they make the correct purchase.
If you are unsure of how to redeem specific offers then please contact us and we would love to help you out!
You might have accidentally entered a typo in your email or used an invalid email. Please email us your Full name, Post code and another email so we can find your order and re-send you your confirmation.
This just means your order is being processed and has not been shipped yet. Upon shipment, you will receive an email confirmation marked as 'Fulfilled' along with your tracking number.
All orders are processed within 2-18 business days (M-F not including weekends and holidays). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping
Our manufacturer is based in the westernmost point of Europe, Portugal, Lisbon and this is where all orders will be created and dispatched from.
We have the ability to deliver our products worldwide due to our partnership with dhl.
Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout.
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order.
Didn't find your answer?
Don't hesitate to contact us